Dear Patient,

Welcome to Cavendish Health Centre. 
Please review the following information to ensure you receive the appropriate care:
 
Medication

If you are currently taking medication or need to request new medication, please book a routine appointment with a doctor or our clinical pharmacist. Appointments are available in person, or by telephone.

Long-Term Conditions

If you have a long-term condition such as Asthma, COPD, Hypertension, or Diabetes, please arrange an appointment with the Practice Nurse for a review.

Online Services

·                  You can request repeat medication via either NHS app, SystmOnline, or PATCHS.
·                  You can send an online message to a doctor via PTACHS or view a summary of your medical record online.

You can register and create a PATCHS account using the following link https://patchs.ai/practice/cavendishhealthcentre/

Our reception team will be able to assist with any queries.

There are a number of problems which can be self-managed and you may find it helpful to check this website https://letsgetbetter.co.uk/get-the-right-care/self-care/

You can also self-refer to a number of services now https://www.cavendishhealth.nhs.uk/self-referrals

Telephone Number Requirement

We can only contact UK telephone numbers. If you have an international number, we highly encourage you to obtain a UK number so we can reach you when needed.

Appointments

We offer a variety of appointments with our GP team:
•	Routine Appointments: Bookable by contacting our reception team on 02074875244. Our reception team will ask you few questions regarding the reason of the appointment, in order to book you with the right clinician/service.
•	PATCHS Consultations: Submit a PATCHS consultation request for a review within 48 hours. This is ideal for medication adjustments, test results, private referrals, medical certificates, or other administrative tasks. Visit our website and register for PATCHs, our secure online consultation system.

Enhanced Access & Hub services
 
As a patient of Cavendish Health Centre, you also have access to:
·                  Evening and weekend appointments at local hub practices
·                  Pharmacy first
·                  First Contact Physio (FCPs)
·                  Same Day Enhanced access

Attending Appointments

•	Please arrive on time, as we may not be able to see you if you are late more than 10 minutes.
•	If you have COVID/flu symptoms or an unexplained rash, inform us in advance so we can amend your appointment to a telephone consultation.

Emergency Appointments

If you have a problem that cannot wait until the next available routine appointment, inform our reception team providing as much details as possible. If appropriate, you will be assessed by the on-call doctor, who will call you back the same day to discuss the appropriate course of action. For emergencies, contact us as early as possible.

Contacting the Surgery
•	Routine Enquiries: To allow priority for urgent cases, please avoid calling between 8:00-9:00 AM for non-urgent matters such as test results or administrative queries.
•	Out of Hours Service: If you require urgent medical assistance when we are closed, call 111 or 999.
•	Surgery Opening Hours:
o	Monday–Friday: 8:00 AM – 6:30 PM

Access & Location

Cavendish Health Centre is located in Lower Ground Floor, 15 Marylebone Road, London NW1 5JD. There is lift access, and all our rooms are ins the same floor.
If you have any questions, please do not hesitate to speak to our friendly reception team in person or call us at 0207 487 5244.

Kind Regards,
The Cavendish Health Centre Team