Appointments

We offer a variety of appointment types including telephone appointments, Skype appointments, email consultations and face to face appointments at the practice.

Remember that you may not always need to see a GP as there are services you can self-refer to or other places where you can obtain expert professional advice (see “Who Do I See” section on our homepage).

How to Make an Appointment

Appointments may be booked in several ways:

Online

Patients can book appointments using online services.

By Phone

Patients can book an appointment by calling reception on 020 7487 5244.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

Using online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.

If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.

Appointments

Normal appointments are booked at 10 minute intervals. Appointments with the practice nurse are 15 minutes long.

Longer appointments can sometimes be arranged in special circumstances. Please tell the receptionist if your appointment is for more than one person (e.g. if bringing children) so that adequate time is allocated.

Although you will be registered with one doctor, you may see any doctor you choose. However we recommend you try to see the same doctor each time, as far as possible, so that you have better continuity of care.

Urgent Appointments

From Monday to Friday, some appointments are reserved for patients with conditions needing urgent medical advice and attention on the same day. These spaces are not to be used for long-standing medical problems, problems that could wait a day or two, medical certificates or repeat prescriptions. If you think you need to be seen on the same day, please phone between 09:00 and 10:00.

Please remember these urgent appointments are booked on a ‘first come first served’ basis and you will be called back by the doctor on call who may offer you advice, a same day appointment or a routine appointment, depending on the condition. It may not always be possible to see the doctor of your choice in an emergency.

Telephone, Email and Skype Consultations

We offer a number of types of consultations so our patients are able to choose a consultation that suits them.

Please click here for information on how to email your doctor via the online system.

Please click here for information on telephone appointments.

Please click here for information on Skype appointments.

Practice Nurses & Healthcare Assistant

In a number of cases it might be worth considering an appointment with a practice nurse or healthcare assistant rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Please click here for more information on what our nurses and healthcare assistant can see you for.

Telephone Advice

If you need urgent telephone advice please call and leave a message at reception. The doctor on call will get back to you by phone the same day.  If you have asked for a call back please keep your phone line free so the doctor can speak with you as soon as possible.

Special Needs

If you need an interpreter for your appointment, please ask our reception team to book this service through Language Line which includes a wide range of languages. If you need an interpreter, please inform the reception staff at least 1 week before your appointment so they can arrange this for you. If you have a hearing impairment, a sign language interpreter can be booked for you. These services need to be booked at least one week in advance.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Patients who regularly miss appointments will receive a warning letter and may be removed from our list. If you are more than 10 minutes late for an appointment you may be asked to re-book.

Please click here to read our Did Not Attend (DNA) policy.

Text Messaging Reminders

Cavendish Health Centre uses a text messaging service to remind patients about appointments etc. Please let us know of any changes or updates to your mobile telephone number so we can continue to provide this service.

If you do not wish to receive this service, please contact the surgery so we can update your records accordingly.