Email Consultations

You can now email your doctor!

Access the email service here or via an app which can be downloaded (Apple or Android). If you haven’t used this service before, you may wish to download this guide..

We are now offering an online advice process which will enable patients to request medical advice, from their GP Practice by SystmOne online. Your message will be answered within 24–48 hours by the Duty Doctor or an administrator if it is something not suitable. If your enquiry does not fall into one of these categories, please contact the surgery to arrange an alternative appointment.

The email consultations will be available for certain types of medical issues:

  • Test results
  • Medication Queries
  • Medical Reports
  • Existing Referrals
  • Queries relating to a recent GP consultation
  • Repeat medical certification

Your query will be answered by a duty doctor or an administrator if it is something unsuitable for consultation via email.

DO NOT USE THIS SERVICE FOR URGENT OR EMERGENCY REQUESTS

Frequently Asked Questions

“Isn’t this just a way of putting me off seeing the Doctor?”

No, email consultations and telephone appointments are often a way of getting through to a doctor more quickly and conveniently than if you waited for a face to face appointment.

“Isn’t this a way of stopping me getting a face to face appointment?”

Again – this isn’t the case. Many things can be arranged, discussed, or provided, without you needing to see the GP, and often more quickly than if you had to wait for a face to face appointment. It’s possible the doctor may feel that you need a face to face appointment after all, in which case one can be arranged at an appropriate time, often soon after your e-consultation.

“If the doctor asks me to come in anyway, why can’t I just have a face to face appointment in the first place?”

For confidentiality reasons, the Receptionists don’t always ask you why you want to see the doctor. So until the doctor speaks to you, they won’t know whether your issue needs to be dealt with face to face, or by telephone or email.

Please Note Important Information about keeping your information and records confidential.

By using this form you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method of consulting with your doctor.

Information Governance Statement

You should be aware that the information transfer is safe by using the secure log in given, and this is transferred by a recognised approved software system called SystmOne. The record made of this email and the associated reply, will be added directly to your own patient record so there is always a record of what you as the patient asked and what the GP replied to your query.